Privacy Policy

 Effective Date: April 19, 2026

Basepoint Cleaning LLC (“Company,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit basepointcleaning.com (the “Site”) or engage our residential cleaning services (collectively, the “Services”). By accessing the Site or using the Services, you agree to the practices described below.

 

1. Definitions
  • Personal Information: Any information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household.
  • Sensitive Personal Information: Personal Information that reveals a Social Security number, driver’s license number, precise geolocation, or information concerning children under 13. We do not knowingly collect or process Sensitive Personal Information.
  • Processing: Any operation performed on Personal Information such as collection, storage, use, sharing, or deletion.
  • Controller: The party that determines the purposes and means of Processing Personal Information (Basepoint Cleaning LLC).
  • Processor / Service Provider: A third party that Processes Personal Information on our behalf under a written agreement (e.g., Stripe, Hostinger).
  • Cookies: Small data files placed on your device or browser that allow us to recognize you and improve your experience.
2. Information We Collect

2.1 Information You Provide Directly

  • Name, email address, and phone number.
  • Billing address and payment details (processed via Stripe or other PCI-DSS-compliant providers).
  • Property details necessary for scheduling and quoting residential cleaning jobs.

2.2 Information Collected Automatically

When you visit the Site, we (or our analytics partners) automatically collect:

  • IP address, browser type, device type, and operating system version.
  • Date/time stamps, referring/exit pages, and clickstream data.

2.3 Cookies & Similar Technologies

We use cookies to improve Site performance and customer experience. You can accept, reject, or customize cookie settings via your browser at any time.

 

3. How We Use Your Information
  • Provide, schedule, and manage residential cleaning Services.
  • Process payments securely.
  • Send confirmations, reminders, and Service updates.
  • Improve Site performance and customer experience.
  • Respond to inquiries and provide support.
  • Send marketing communications only if you have opted-in (you may opt-out anytime).
  • Comply with legal and regulatory obligations.
4. How We Share Your Information

We never sell Personal Information. We share it only:

  • With Processors/Service Providers (e.g., payment processors, scheduling software) under written contracts that require confidentiality and data protection.
  • For legal compliance or to protect the rights, property, or safety of the Company or others.
  • With marketing partners only when you have given prior consent.
5. Data Storage and Security

All data is stored on secure servers and protected by:

  • TLS/SSL encryption in transit and AES-256 encryption at rest when supported by the vendor.
  • Role-based access controls—only employees or contractors who require the data can view it.
  • Industry-standard security measures including firewalls and periodic scans.
6. Data Retention

We retain Personal Information only as long as necessary or as required by law:

  • Booking and payment records: 7 years (for tax and accounting regulations).
  • Customer support communications: 3 years from the last interaction.
  • Marketing data: 24 months from last engagement, unless you opt-out sooner.
7. Your Rights and Choices

Under applicable privacy laws, you may:

  • Access the Personal Information we hold about you.
  • Correct inaccurate or incomplete data.
  • Delete certain Personal Information, subject to legal exceptions.
  • Opt-out of marketing emails or SMS messages at any time.
  • To exercise any right, email info@basepointcleaning.com.
8. Children’s Privacy

We do not knowingly collect Personal Information from children under 13. If you believe we have done so, please contact us so we can delete the data.

 

9. Dispute Resolution and Arbitration

Any dispute arising out of or relating to this Privacy Policy shall be resolved exclusively by binding arbitration in Scott County, Iowa. You and the Company waive the right to a jury trial or to participate in a class action.

 
10. Iowa Law Compliance

This Policy is governed by and construed in accordance with the laws of the State of Iowa, without regard to conflict-of-laws principles.

 

11. Changes To This Policy

We may update this Privacy Policy from time to time. Material changes will be posted on the Site. The “Effective Date” at the top indicates when the latest version took effect.

 

12. Contact Information
  • Phone: 563-205-9777
  • Email: info@basepointcleaning.com
  • Website: basepointcleaning.com